{"xsrfToken":"4071cd7aaee9474ce983137d7764e6dbc59be9ce_lout","branding":{"id":"1","key":"csup","name":"]u[ Ubiquity Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d851585-2e2c-4e3e-856c-ff35e7b6a1af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTRjOTQ0Mi0wYjM2LTQ2ODgtODY1MC05YTc3MTc0ZWYwMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkODUxNTg1LTJlMmMtNGUzZS04NTZjLWZmMzVlN2I2YTFhZiI6WyJyZWFkIl19LCJleHAiOjE3NTE1OTc3MTgsIm5iZiI6MTc1MTU5NzExOH0.3dbm2XMOmRLEKMCcF_kwVXluBEstPyG8OiZjVbu413k&client=494c9442-0b36-4688-8650-9a77174ef005&mode=fit","logoId":"0d851585-2e2c-4e3e-856c-ff35e7b6a1af","isLogoAvailable":true,"helpCenterTitle":"Welcome to ]u[ Ubiquity Support","sharedPortalName":"Knowledge Base","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to ]u[ Ubiquity Support","sharedPortalName":"Knowledge Base","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/79ebf7cb-9ad0-42b8-938f-2e46fa1b0165/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTRjOTQ0Mi0wYjM2LTQ2ODgtODY1MC05YTc3MTc0ZWYwMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5ZWJmN2NiLTlhZDAtNDJiOC05MzhmLTJlNDZmYTFiMDE2NSI6WyJyZWFkIl19LCJleHAiOjE3NTE1OTc3MTgsIm5iZiI6MTc1MTU5NzExOH0.tj56XIoZ0mZ3u6HuzrgRv9uvJ0FigQjBMPdQCodgGBk&client=494c9442-0b36-4688-8650-9a77174ef005&height=300&mode=fit","bannerMediaApiFileId":"79ebf7cb-9ad0-42b8-938f-2e46fa1b0165","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csup","projectId":10021,"serviceDeskId":1,"name":"]u[ Ubiquity Support","description":"<p>Welcome to ]u[ Ubiquity Support. If you can't find what you're looking when searching the Knowledge Base, feel free to submit a support ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"16","name":"Journals Technical Support","descriptionHtml":"","callToAction":"Journals Technical Support","introHtml":"<p>Configuration and troubleshooting assistance</p>","icon":10466,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10624,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10637,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10633,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[4],"key":""},{"id":"9","name":"Report a Journals Bug","descriptionHtml":"","callToAction":"Report a Journals Bug","introHtml":"<p>Something is broken, creating an outage or otherwise preventing expected system performance</p>","icon":10633,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[3],"key":""},{"id":"10","name":"Report a Repositories Bug","descriptionHtml":"","callToAction":"Report a Repositories Bug","introHtml":"<p>Something is broken, creating an outage or otherwise preventing expected system performance</p>","icon":10633,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[2],"key":""},{"id":"13","name":"Repositories Technical Support","descriptionHtml":"","callToAction":"Repositories Technical Support","introHtml":"<p>Configuration and troubleshooting assistance</p>","icon":10466,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10623,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[4],"key":""},{"id":"14","name":"Suggest a new Journals Feature","descriptionHtml":"","callToAction":"Suggest a new Journals Feature","introHtml":"<p>A new feature you would like to see implemented in Ubiquity Press Journals in the future</p>","icon":10623,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[3],"key":""},{"id":"11","name":"Suggest a new Repositories Feature","descriptionHtml":"","callToAction":"Suggest a new Repositories Feature","introHtml":"<p>A new feature you would like to see implemented in Ubiquity Press Repositories in the future</p>","icon":10623,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[2],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10627,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[4],"key":""},{"id":"15","name":"Suggest Improvement to Journals","descriptionHtml":"","callToAction":"Suggest Improvement to Journals","introHtml":"<p>A feature exists, but you have suggestions for its improvement</p>","icon":10618,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[3],"key":""},{"id":"12","name":"Suggest Improvement to Repositories","descriptionHtml":"","callToAction":"Suggest Improvement to Repositories","introHtml":"<p>A feature exists, but you have suggestions for its improvement</p>","icon":10618,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[2],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10608,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[4],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10615,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":2,"name":"Repositories"},{"id":3,"name":"Journals"},{"id":4,"name":"Books"}],"orderMapping":{"1":[2,4],"4":[6,7,8,1],"3":[16,15,14,9],"2":[13,10,12,11]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c7698e39-c44b-3f8d-bf28-fd024ec31f61","appLinkName":"System Confluence","appLinkUrl":"https://ubiquitypress.atlassian.net/wiki","spaceKey":"UK","spaceName":"UP Knowledge","spaceUrl":"https://ubiquitypress.atlassian.net/wiki/spaces/UK","isServer":false},"labels":[],"projectKey":"CSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ubiquitypress.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTRjOTQ0Mi0wYjM2LTQ2ODgtODY1MC05YTc3MTc0ZWYwMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1OTgzMTgsIm5iZiI6MTc1MTU5NzExOH0.f9fsEEkKJOydrlKmsNZCaM1n1Du9esxfQrhKvhqKcCo","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"494c9442-0b36-4688-8650-9a77174ef005","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"591dde6f-7932-4d56-91d6-6b6a5399bcd5","name":"General","description":"FAQs and How-To Articles for ]u[ Tools and Services","categoryUrl":"https://ubiquitypress.atlassian.net/servicedesk/customer/portal/1/topic/591dde6f-7932-4d56-91d6-6b6a5399bcd5","lastUpdated":"1688560305466","createdAt":"1688560163339"},{"id":"cf0eaec4-7211-4a8a-8868-38fa7f1f4a7b","name":"Journals","description":"FAQs and How-To Articles for Journal Authors, Editors, Reviewers, and Managers","categoryUrl":"https://ubiquitypress.atlassian.net/servicedesk/customer/portal/1/topic/cf0eaec4-7211-4a8a-8868-38fa7f1f4a7b","lastUpdated":"1626985287919","createdAt":"1626895720731"},{"id":"7a27658e-1808-4186-afa8-1dfec643a5be","name":"Repositories","description":"FAQs and How-To Articles for Repository Depositors and Managers","categoryUrl":"https://ubiquitypress.atlassian.net/servicedesk/customer/portal/1/topic/7a27658e-1808-4186-afa8-1dfec643a5be","createdAt":"1626897487269"},{"id":"e04b1aa6-159a-40ef-a043-50973908eaa2","name":"Books","description":"FAQs and How-To Articles for Book Authors, Editors, and Managers","categoryUrl":"https://ubiquitypress.atlassian.net/servicedesk/customer/portal/1/topic/e04b1aa6-159a-40ef-a043-50973908eaa2","createdAt":"1626897513816"},{"id":"a0e621d3-cafb-4cdb-b2fe-74ef7aba5166","name":"Conferences","description":"Coming soon","categoryUrl":"https://ubiquitypress.atlassian.net/servicedesk/customer/portal/1/topic/a0e621d3-cafb-4cdb-b2fe-74ef7aba5166","lastUpdated":"1626962715845","createdAt":"1626961230746"},{"id":"85c04aa8-741b-49a0-90a7-feaf7eaddb76","name":"Accessibility","description":"Information about Ubiquity Press Accessibility Conformance","categoryUrl":"https://ubiquitypress.atlassian.net/servicedesk/customer/portal/1/topic/85c04aa8-741b-49a0-90a7-feaf7eaddb76","lastUpdated":"1632847433884","createdAt":"1632847261377"}]}},"reqCreate":{"id":10,"projectId":10021,"issueType":{"id":"10109","name":"Bug"},"form":{"name":"Report a Repositories Bug","descriptionHtml":"","callToAction":"Report a Repositories Bug","intro":"<p>Something is broken, creating an outage or otherwise preventing expected system performance</p>","instructions":"","icon":10633,"iconUrl":"https://ubiquitypress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10133","fieldConfigId":"10253","label":"Repository Institution","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10118","label":"Boston College Law","selected":false,"children":[]},{"value":"10110","label":"CU-Anschutz","selected":false,"children":[]},{"value":"10111","label":"CU-Denver","selected":false,"children":[]},{"value":"10119","label":"ESLN AIR","selected":false,"children":[]},{"value":"10117","label":"Lawrence Technological University","selected":false,"children":[]},{"value":"10112","label":"Northeastern State University","selected":false,"children":[]},{"value":"10316","label":"Oklahoma City University Law","selected":false,"children":[]},{"value":"10113","label":"Pacific University","selected":false,"children":[]},{"value":"10114","label":"Redlands","selected":false,"children":[]},{"value":"10115","label":"University of North Alabama","selected":false,"children":[]},{"value":"10116","label":"University of North Georgia","selected":false,"children":[]},{"value":"10120","label":"N/A","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Brief Description of the Problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10120","fieldConfigId":"10239","label":"Extended Description of the Problem ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10138","fieldConfigId":"10258","label":"Example URL of Affected Page","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please include screen shots if possible","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10122","fieldConfigId":"10241","label":"Severity (# of affected users)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10105","label":"1-10","selected":false,"children":[]},{"value":"10106","label":"10-100","selected":false,"children":[]},{"value":"10107","label":"100-1000","selected":false,"children":[]},{"value":"10108","label":"1000+","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10","calendarParams":{"firstDay":0,"date":"2025-07-04T03:45:18+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c7698e39-c44b-3f8d-bf28-fd024ec31f61","appLinkName":"System Confluence","appLinkUrl":"https://ubiquitypress.atlassian.net/wiki","spaceKey":"UK","spaceName":"UP Knowledge","spaceUrl":"https://ubiquitypress.atlassian.net/wiki/spaces/UK","isServer":false},"labels":[],"projectKey":"CSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ubiquitypress.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OTRjOTQ0Mi0wYjM2LTQ2ODgtODY1MC05YTc3MTc0ZWYwMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1OTgzMTgsIm5iZiI6MTc1MTU5NzExOH0.f9fsEEkKJOydrlKmsNZCaM1n1Du9esxfQrhKvhqKcCo","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"494c9442-0b36-4688-8650-9a77174ef005","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}